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Incidental Trainer: A Reference Guide for Training Design, Development, and Delivery, by Margaret Wan
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"We have trained and trained. The employees still don’t get it!" Although a critical component in improving organizational performance, training is usually not conducted effectively and results in a waste of resources. Often, subject-matter experts are given training responsibilities because of their technical expertise; however, just as often, these subject-matter experts, or "incidental trainers," do not have a background in adult education, training, or facilitation. Incidental Trainer: A Reference Guide for Training Design, Development, and Delivery provides an evidence-based reference to successful training for subject-matter experts in any discipline who want to achieve the effectiveness of a professional trainer.
Organizations assume that subject-matter experts can train others, creating difficult situations for incidental trainers who may be at a loss on where to begin. This book guides incidental trainers through the process of training design, development, and delivery to help them achieve effectiveness in their training program. It explains the fundamental steps from assessing the training needs to validating the training program. The book then discusses advanced topics, such as how to build a business case for the training budget and training in the virtual environment.
The changing demographics of the workforce and technologies in delivery methods require adoption of new instructional strategies. Packed with practical tips for implementation in the real world, the book clearly details training techniques that incidental trainers can use to become proficient as professional trainers in enhancing training effectiveness to support organizational goals.
- Sales Rank: #2713594 in Books
- Published on: 2013-11-23
- Original language: English
- Number of items: 1
- Dimensions: 9.25" h x .71" w x 6.14" l, .0 pounds
- Binding: Hardcover
- 216 pages
Review
"… a true A to Z training encyclopedia. The m-learning information provides some excellent insight and preparations for taking advantage of the tools in front of us every day. I highly recommend the Incidental Trainer for any professional with training responsibilities."
―Craig Kimmel, BS, CIH, CSP, Global Health and Safety Manager, Arizona Chemical
"… All essential areas are included … The step by step approach to training is easy to follow, yet provides excellent information for all levels of trainers … an excellent resource … nothing missing that anyone training could need … All information is thorough and complete."
―Tami Grzesikowski, RDH, M.Ed., Senior Director for Allied Dental Education, American Dental Education Association
"I enjoyed reading this book and found it easy to follow the author’s ideas and insights. A wonderful guide … It goes beyond conceptual theory and provides a useful guide that anyone should have this book on their desk."
―Loretta Wong, BCom, FCIS, Legal and Administrative Officer, Legal Services, Corporate Finance, British Columbia Securities Commission
"… an inside look at the fundamentals of training. The book answers the questions on the how, what and why of training [and] provides the reader with clear examples of how to conduct effective training … a must-read … captures every aspect of professional training in the new millennium."
―Pamela D. Rolle, BSc, MBA, TEP, Assistant Vice President, Cititrust (Bahamas) Limited
"… the book caters to a wide range of trainers and covers all aspects of training, whether theoretical or from an application perspective."
―Mohammed Murad, Managing Director, Thought Provokers Management Consultancy, Dubai
"… a must-have for the library of any research institution that is developing or expanding their training programs. It provides guidance from founding a training program to augmenting the program, as well as guidance based on the level of expertise and confidence of the trainers. Not only is it useful for bona fide "trainers" but those that have been thrown into the role of trainer by circumstance, the job title or function, or for those that have an avid interest in training."
―Erin Mitchell, DVM
Most helpful customer reviews
1 of 1 people found the following review helpful.
An excellent guide for those “incidental trainers” who need to learn how to impart their message more efficiently ...
By Deb
Not everyone is a motivational speaker, nor can we expect any workplace trainer to be one. What does happen is that in spite of the message a trainer offers up to employees, something is lost in the translation. The employee doesn’t “get it” and doesn’t want to. Some of the methods in the latter part of the book are advanced, but the first part “provides the fundamental steps in the design, development, and delivery of training.”
If you have a workshop, your employees may be there in body, but when the message isn’t being absorbed something has to be done. The entire structure of the training methodology needs to be reassessed and addressed. Margaret Wan offers up a highly structured step-by-step method for doing just that.
Usually the problem lies with the “trainer no knowing how to train.” These are usually “incidental trainers,” those whose job is not necessarily to train, but are rather stuck with a job they don’t necessarily know how to perform. They know the material, but that’s about as far as it goes.
In this book you can teach yourself, an incidental trainer, who needs to get on the right track and teach yourself the fundamentals of training. If you are a large corporation and make use of the incidental trainer, this book can act as a guideline to help these trainers.
The seven keys to training include:
1. Organizational support
2. Needs assessment
3. Training plan
4. Competency assessment
5. Presentation and facilitation
6. Course evaluation
7. Program validation
Chapters are outlined in a step-by-step code-like formula. Each begins with a very brief introduction, ends with a summary, and an excellent list of references. The book is not pedantic, but rather quite well-written, clear, and concise. This is an excellent guide for those “incidental trainers” who need to learn how to impart their message more efficiently.
FEATURES:
► Presents seven keys to successful training
► Addresses all of the elements of effective training
► Provides a step-by-step guide covering needs analysis and training design through program validation
► Includes ready-to-use checklists and templates available through the author’s website
► Offers instructional strategies applicable to a generational and cultural mix of trainees and the virtual training environment
CONTENTS:
Part 1: FUNDAMENTALS OF TRAINING
Chapter 1: Introduction
Chapter 2: Needs Assessment
Chapter 3: Anatomy of a Training Plan
Chapter 4: Learning or Performance Objectives
Chapter 5: Instructional Strategies
Chapter 6: Training Aids and Media
Chapter 7: Physical Environment
Chapter 8: Testing and Assessment
Chapter 9: Presentation and Facilitation
Chapter 10: Course Evaluation
Chapter 11: Program Validation and Continuous Quality Improvement
Part 2: TRAINING, LIKE THE PROS
Chapter 12: Gaining Organizational Support
Chapter 13: Testing with Validity and Reliability
Chapter 14: Conducting Meaningful Surveys
Chapter 15: Leveraging Generational Learning
Chapter 16: Training a Multicultural Work Force
Chapter 17: Transitioning from Presenter to Facilitator
Chapter 18: Achieving the Four E’s of Training
Chapter 19: Directing an Energized Training Event
Chapter 20: Adopting the New Paradigm: Virtual Training and M-learning
Epilogue
Appendix A: Training Needs Analysis Sample Form
Appendix B: Task Analysis Sample Form
Appendix C: Training Plan Sample Form
Appendix D: Course Evaluation Sample Form
0 of 0 people found the following review helpful.
Surprised to find yourself wearing training shoes?
By pixels and bits
Written in an engaging and easy-to-follow manner, I found this reference to be very well executed. I particularly appreciate the scientific approach that was used to collect and organize the material. There are 2 main parts with many chapters in a wide range of topics that are geared towards those who suddenly found themselves wearing the shoes of trainers. I like to jump around from topic to topic as there are many that will be useful in my work. The broad range of topics is impressive. The first section I read was the part that deals with Generational Training. I keep telling myself I'm going to go back and read from the beginning, but I keep getting distracted by topics that can help me meet my current training goals.
It's filed under "Industrial Engineering & Safety" but applies across countless disciplines and types of organizations. I added the Table of Contents below because this information, provided by the publisher, is not included in Amazon's description. I think it will illustrate the wealth of up-to-date material covered in this book.
Contents:
Part 1 - Fundamentals of Training:
Chapter 1: Introduction
What's Wrong with That Training?
Who Are "Incidental Trainers"?
WIIFY--What's In It For You?
What Are the Seven Keys to Successful Training?
References
Chapter 2: Needs Assessment
The Myth: Training Is the Panacea
Needs Assessment
Training Needs Analysis
Task Analysis
Next Steps
References
Chapter 3: Anatomy of a Training Plan
The Myth: No Planning Is Necessary
A Basic Tool
Structure of a Training Plan
Alternative Formats and Advantages
Chapter 4: Learning or Performance Objectives
The Cornerstone of a Training Plan
Domains of Learning and Educational Objectives
Meaningful Learning Objectives
Next Steps
References
Chapter 5: Instructional Strategies
Instructional Strategies Defined
The Ubiquitous Lecture
The "Cone of Experience"
Learning Styles
Many Roads, One Destination
Selection of the "Best" Strategies
References
Chapter 6: Training Aids and Media
The Double-Edged Sword
Unlimited Choices!
Considerations for Choosing the "Best" Aids and Media
References
Chapter 7: Physical Environment
Turning (an Almost) Perfect Training Plan into a Bomb!
Knowing the Basics of a Suitable Physical Environment
Managing What You Can Control
Handling What You Cannot Control
Pausing and Reflecting on Your Training Plan
References
Chapter 8: Testing and Assessment
Criticality of Testing and Assessment
Approaches to Testing
Reliability and Validity
Testing Methods
Objectivity and Subjectivity
Next Steps
References
Chapter 9: Presentation and Facilitation
A Tale of Two Incidental Trainers
Prior Proper Preparation
Effective Presentation--You Should Be Nervous!
Effective Facilitation--When Should You Stop Presenting?
Future Improvement
References
Chapter 10: Course Evaluation
Why Ask for Criticism
Who the Evaluators Are
What Should Be Evaluated
How to Design a Course Evaluation Survey
Which Data Are Relevant
What Else Must Be Assessed
References
Chapter 11: Program Validation and Continuous Quality Improvement
An Integrated Training Program
Program Validation Purposes
Program Validation Criteria
Program Validation Tools
Documentation
Continuous Quality Improvement (CQI)
Organizational Impact
References
Part 2: Training, Like the Pros
Chapter 12: Gaining Organizational Support
Understanding Value and Support
Identifying Training Costs
Recognizing Training Benefits
Calculating Cost-Benefit or Benefit-Cost Ratio
Analyzing ROI
Pinpointing the "Hot Button"
Presenting the Business Case
Summary
References
Chapter 13: Testing with Validity and Reliability
The "Weight of Evidence"
Validity and Reliability
Fixed-Choice Questions
Open-Ended Questions
Case Study and Situational Judgment
Performance Assessment
Cut Score
Summary
References
Chapter 14: Conducting Meaningful Surveys
Why You Want to Know About Survey Design
What Affects Data Quality
What to Check in a Pilot Test
Summary
References
Chapter 15: Leveraging Generational Learning
Four Generations at Work
Four Generations in Training
Summary
References
Chapter 16: Training a Multicultural Work Force
Training in a "Flat" World
Understanding Cultural Diversity
Avoiding Cultural Pitfalls
Summary
Acknowledgment
References
Chapter 17: Transitioning from Presenter to Facilitator
Focus on Trainee Achievement
Understand Learning Theories
Apply Instructional Design
Hone Communication Skills
Practice Questioning Techniques
Handle Disruptive Trainees
Give Helpful Feedback
Summary
References
Chapter 18: Achieving the Four E's of Training
The Four E's of Training
Educational and Entertaining Materials
Enthusiastic and Engaging Trainer
Summary
References
Chapter 19: Directing an Energized Training Event
Get Ready
Promote Attendance
Handle Logistics
Arrive Early
Greet Trainees
Start on Time
Present the Program
End on Time
Summary
References
Chapter 20: Adopting the New Paradigm: Virtual Training and M-learning
Definition of Virtual Training
Evolution of Distance Learning
Caveats in Implementing Virtual Training
Strategies for the Virtual Classroom
Growth in M-learning
Advantages of Mobile Apps
Expectations of Mobile App Features
Design of Mobile Apps for Training
Inclusion of Performance Support Tools
Successful Deployment of Virtual Training
Summary
Acknowledgment
References
Epilogue
Appendix A: Training Needs Analysis Sample Form
Appendix B: Task Analysis Sample Form
Appendix C: Training Plan Sample Form
Appendix D: Course Evaluation Sample Form
0 of 0 people found the following review helpful.
Easy to read, complete with some examples, but recommend using different sample forms.
By Epilady
People in professional positions may not have the background as a trainer but will almost invariably be asked to step into those shoes at some point in their career, whether it's cross-training internally, getting outsiders up-to-speed, teaching new hires, or helping to expand knowledge of colleagues.
Wan has written a strong approach, with sound fundamentals in what needs to happen for a successful, engaged training, benefiting both trainer and trainee(s).
From the fundamentals, Wan suggests instituting a needs assessment to plan for next steps and see what needs to be learned. Developing a training plan is essential, and Wan gives some tools and a general structure to try. The next focus is on learning objectives (always have these, because it guides the training). Wan also describes (in general) several different instructional styles. She also strongly suggests testing and assessment and evaluation of the course to improve upon it.
There are 4 appendices with sample forms for
*Training needs
*Task analysis
*Training plan
*Course evaluation
The sample forms are pretty rudimentary, but using the information gathered in this book, it would be easy to locate some better forms and tools from other places on the internet. It's a good place to start, or to improve the quality of a training.
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